Where do you ship from?

All packages are shipped from Maryland.

What shipping carrier do you use?

We utilize USPS for shipping our orders, ensuring reliable and timely delivery to our customers. To guarantee a smooth shipping process, please double-check that the address provided is accurate and up to date during checkout.

When will I receive my order?

Please allow up to 3 days for order processing, excluding holidays. We use USPS, so your package should arrive within 2-5 business days. To guarantee a smooth shipping process, please double-check that the address provided is accurate and up to date during checkout.

Do you ship internationally?

Unfortunately, we do not offer international shipping, but we appreciate your interest. We hope to expand our shipping options in the future to serve customers worldwide.


Can I return and get a refund for my items?

For sanitary reasons, all sales are final. We do not offer refunds, returns, or exchanges on any products. Before submitting your order, we request that customers review their items and quantities to ensure accuracy. If you have any questions or concerns, please contact our customer support at shop@diamondreignbeauty.com. Your satisfaction is essential to us, and we want to ensure a seamless shopping experience for all our valued customers. 

My package was lost/stolen, can you ship another one?

While we take every precaution to ensure your package's safe delivery, we are not responsible for lost or stolen packages and cannot provide replacements once they are dropped off at USPS. In such cases, we strongly encourage you to contact USPS directly and file a claim to seek resolution and compensation for the lost or stolen item. Your satisfaction is our priority, and we will do our best to assist you in any way we can.

What can I do if my items are damaged/ I have a problem with my order?

If you received a defective, damaged, or incorrect item, please notify us within 24 hours of delivery. To initiate the resolution process, kindly provide your order number and multiple photos of the damaged products. Our customer support team will promptly assist you in addressing the issue and finding a suitable solution. We value your satisfaction and aim to make your shopping experience with us as smooth as possible.

General/ Other FAQs

What if the item I want is out of stock?

To get the latest updates and be notified first when it's back in stock, we highly encourage you to follow our social media pages (Instagram & Tik Tok: @diamondreignbeauty) and sign up for our email list!

Are your products cruelty-free and vegan?


What payment methods do you accept?

We accept all major credit cards.